The Patient Advocate's role is to protect patients' rights by serving as a liaison between the patient and the hospital.
The Advocate acts on the patient's behalf by enhancing communication with the clinical team, including doctors, nurses, technicians and clerical staff. Confidentiality is the cornerstone of the advocate-patient relationship.
The Advocate takes time to listen to problems and concerns, and then conveys them to the appropriate hospital staff members and/or administration. By crossing departmental lines and working with staff at all levels, the Advocate creates solutions that result in patient satisfaction. The Advocate can assist with completion of Health Care Proxies and provide education regarding Advanced Directives. The Patient Advocate can also arrange for language and/or signing interpretative services at no cost to patients. While the main objective is to solve problems, the Advocate also contributes to the establishment of policies that improve the quality of care rendered to patients and families.
We are required by law to protect the privacy of health information that may reveal your identity, and to provide you with a copy of our notice that describes the health information privacy practices of our hospital, its medical staff, and affiliated healthcare providers that jointly provide healthcare services with our hospital. A copy of our current notice will always be posted in our reception area. You will also be able to obtain your own copies by calling our office at (631) 862-3590 or by asking for one at the time of your next visit. If you have any questions about the Notice of Privacy Practices or would like further information, please contact our Privacy Office at (631) 862-3590. Individuals with concerns about quality care or patient safety are encouraged to contact the Patient Advocate at (631) 862-3251 or the Patient Safety Hotline at (631) 862-3870. If following contact with the above your concerns are not resolved, the public may contact the Joint Commissions Office of Quality Monitoring at (800) 994-6610 to report concerns or register a complaint.