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HANYS Recognizes St. Catherine of Siena for Improving Quality of Care & Patient Safety

June 28th, 2017


The Healthcare Association of New York State (HANYS) presented its 2017 Pinnacle Award for Quality and Patient Safety to St. Catherine of Siena for their outstanding initiatives that enhanced patient care. Presented annually, the Pinnacle Award for Quality and Patient Safety highlights New York hospitals’ great achievement in improving healthcare delivery.

“We commend St. Catherine of Siena Medical Center for innovation and commitment to improving patient care, and congratulate them on this well-deserved award,” commented HANYS President Bea Grause. “Hospitals, health systems, and other providers throughout the state all demonstrate an unwavering commitment to providing high-quality care, and we are pleased to recognize these efforts.”

St. Catherine of Siena was awarded for improving patient outcomes through collaboration with emergency medical services (EMS) to enhance quality of pre-hospital communication. Timely pre-hospital stroke communication from EMS providers improves stroke patients’ health outcomes. St. Catherine of Siena worked collaboratively with local EMS providers to enhance their communication of critical information, including the time that the patient was last known to be well and the results of the Cincinnati Stroke Scale assessment—a system used to diagnose a potential stroke in a hospital setting.

The enhanced communication helped trigger a situational awareness that a stroke patient would soon be received and allowed the ED to minimize the time needed to complete essential diagnostics and initiate appropriate treatment.

The initiative resulted in significant improvements, including: (1) a 13.5% improvement in door-to-ED physician assessment time; (2) 89% of stroke patients being assessed by the ED physician within 15 minutes of arrival; and (3) 100% of all ischemic stroke patients receiving intravenous tissue plasminogen activator (tPA) within 60 minutes of arrival.

Photo (L-R): HANYS’ Board Chair Stephens Mundy | St. Catherine’s Stroke Program Coordinator Catherine Videtto | St. Catherine’s CNO Mary Jane Finnegan | St. Catherine’s EVP/CAO Paul J. Rowland | Chair of HANYS’ Quality and Research Initiatives Steering Committee Dr. Robert Panzer