- Protection of patients’ rights
- Liaison between patient and hospital
- Assistance with Health Care Proxies and Advanced Directives
- Advocates for patient issues with quality of care and staff communication
At St. Catherine of Siena Medical Center, a multidisciplinary group of caregivers protect patients' rights by serving as liaisons between the patient and the hospital. They act on the patient's behalf by enhancing communication with the clinical team, including doctors, nurses, technicians and clerical staff. Confidentiality is the cornerstone of this patient relationship.
This unique multidisciplinary group of caregivers take time to listen to problems and concerns, and then conveys them to the appropriate hospital staff members and/or administration. By crossing departmental lines and working with staff at all levels, they create solutions that result in patient satisfaction. They further can assist with completion of Health Care Proxies, provide education regarding Advanced Directives and can also arrange for language and/or signing interpretative services at no cost to patients. While the main objective is to solve problems, they also contribute to the establishment of policies that improve the quality of care rendered to patients and families.
To connect with a St. Catherine's Patient Representative, please call (631) 862-3100.